Why outsource in 2024?

As an outsourcing service company ourselves, we like to keep our finger on the pulse when it comes to understanding our clients, so we sent our top researcher on a mini mission to investigate what modern business culture demands of UK outsourcing.

We are on the hunt for insights into what’s going on outside of our business bubble. Not fleet, or even the automobile industry, a review of the wider concept of outsourcing and what makes it relevant to UK businesses in 2024.

The outcome is that we have discovered broader business outsourcing trends as well as being able to rank the top outsourcing benefits in the UK.

Here’s the highlights:

• The top ranking reason for a business to outsource a task/team is to improve business performance overall.

• Improving customer experience ranks second. Surprised? We were.

• “Reducing costs” isn’t even in the top 3 reasons to outsource in the UK.

• Digital development is a colossal trend in outsourcing. Businesses are after ground-breaking tech; they’re not interested in recruiting larger in-house departments.

• There’s a real buzz (and we’re talking shaking the hive) about “business transformation” through outsourcing.

We all like to think that we know what our customers want but these insights have opened our eyes to the new outsourcing culture of 2024 and we hope it help you too. We would encourage you all, no matter what your job role, when the next opportunity arises – be it a social media post, a roundtable, a chat with a colleague – to look beyond your service offering and ask some big questions to unearth insights that reach far, far beyond your own vertical market. It’s worked for us as an SME!

Don’t miss us taking this knowledge further in our next blog on the top outsourcing topic of 2024: improving business performance.