ACCIDENT MANAGEMENT
From when an incident first takes place through to recovering costs, Covase Accident Management proactively takes care of all road-related incidents. Whether it’s an accident, damage, theft or vandalism, here’s what our service covers:
24 hour incident handling
Our specialists are on hand 24 hours a day, 365 days a year to respond straight away to drivers’ calls. We’ll take care of everything, getting them back on the road in no time. In fact, used in combination with AA Breakdown Cover, Accident Management gives you a completely seamless 24/7 service.
Saving you time and money
Because we use the latest imaging and estimating software, we don’t have to wait for on-site inspections to approve estimates and repairs. Throughout the incident management process, we also keep our drivers up-to-date, while keeping vehicle downtime and costs as low as possible.
High quality repairs
A UK-wide supplier network carries out all our repairs to make sure they are of the highest quality, whilst keeping them at preferential, competitive rates. The repairs are guaranteed for 3 years, so there’s no need to worry about further costs or problems in the near future. And as all our repairs are linked electronically to the Engineering Unit, And as all our repairers are linked electronically to our in-house technical engineers, we can ensure that estimates are proactively addressed on a real time basis and vehicle downtime is substantially reduced.
Taking the hassle out of insurance claims
We make insurance claims easy by handling them on behalf of your customers, using our unique expertise in this area. Our service covers uninsured loss recovery, accident recovery, third party and full claims handling. We use the latest digital imaging software to help us approve and settle claims more quickly. And to make the process crystal clear, all transactions go into a single itemised statement. This improves administration, while helping to track costs.
Giving you a clear picture
We believe in giving you a transparent view into your claims, so we make the status of all active incidents available online. This includes incident documents, the latest progress on repairs, estimated costs and expected completion dates.
Keeping you on the move
To suit your needs and dependent on the incident circumstances, we offer a wide range of solutions to keep your drivers mobile. These include a courtesy car, and short to medium term rentals.
Injury advice and assistance
If a driver has suffered a personal injury that was someone else’s fault, we can help them get fair compensation and back to full health fast.
Key Benefits Summary
Saves time
- The whole incident is taken care of, leaving drivers to stay focused on their job.
- Convenient collection and repair service for vehicles that need estimates or repairs.
- One invoice for all our services.
Cuts Costs
- Expensive downtime is minimised
- Repairs are competitively priced and guaranteed
- The use of quality-assured repairs protects the value of vehicles
- Costs are assessed and controlled
24/7 reassurance on the road
- Support 24 hours a day, 365 days a year
- We contact drivers through their preferred method – text message, email, phone, fax etc.
Keeps drivers on the road
- Reduces vehicle off-road time
- Minimises vehicle downtime/business disruption
- We arrange roadside recovery if needed
- Enables drivers to get back to work quickly
Keeps you informed
- 24/7 incident reporting available online
- Expert advice helps you prevent accidents and minimise risks
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